Solutions
Operations and Support
Technical presence that knows your environment.
Overview
Technical presence that knows your environment.
After the job is handed over, the infrastructure keeps changing: new equipment, new connections, adjustments. We support your operation in these routines with a team that knows the environment and keeps everything labeled and documented.
The service model is designed together with you, according to the size and pace of your operation.
What we deliver
Clear scope, from start to finish
Moves, adds and changes (MAC)
Moving, adding and changing physical connections, with every change recorded.
Technical service requests
Response to physical-layer requests through the agreed channels.
Up-to-date documentation
Labeling and records reviewed with every intervention.
Support for expansions
Participation in new deployments and expansions of the environment.
Ongoing organization
Keeping racks, panels and cable pathways in order.
Tailored service model
Coverage, hours and channels defined together with your operations team.
Step 1: Understanding your operation
We get to know your operation's routine, priorities and people.
Step 2: Environment mapping and documentation
We survey what exists and organize the baseline records.
Step 3: Defining the service model
We agree on coverage, channels and record-keeping with your team.
Step 4: Service and records
We handle requests and record every change made.
Step 5: Periodic review
We review the model with you and adjust whatever is needed.
Benefits
What changes for your operation
Fast response
A team that already knows the environment reaches the solution faster.
Living documentation
Records updated with every intervention, not only at the end of the job.
Knowledge that stays
The environment's history is documented and accessible to your team.
A team sized to demand
Technical presence matched to the size and pace of your operation.
Frequently asked questions
Common questions
Didn't find yours? Talk to the LGC team.
Do you offer 24/7 support?
Coverage is defined together with you, according to your needs and the scope. Talk to LGC so we can assess your operation.
What does MAC mean?
Moves, adds and changes: moving, adding and changing physical connections, such as rerouting a cable or connecting new equipment.
Can I hire one-off service requests?
Depending on the scope, we can agree on recurring or on-demand service.
How do I open a service request?
Channels are defined at contracting, according to your team's routine.
Ready to talk about operations and support?
Tell us what you need on WhatsApp or through the form below. Our team will get back to you with the next steps.
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